Urban Luxe – Convertible Hooded Co-Ord Set

FikaFEMME Return & Exchange Policy

We want you to feel empowered and confident in every FikaFEMME piece. If for any reason you are not completely satisfied with your order, you may return or exchange it under the conditions below:

✅ Return Eligibility

• Items must be returned within 14 days of delivery.
• Products must be unworn, unwashed, and in original condition, with all original tags attached.
• Items must be returned in their original packaging where possible.

🔁 Exchanges

• We offer free size exchanges if the requested size is available.
• For a different item, please return the original order and place a new one.

💸 Refunds

• Once your return is received and inspected, your refund will be processed within 5–7 business days back to your original payment method.
• Please note: Shipping fees are non-refundable, unless the item is faulty or incorrect.

📦 How to Return

• Email us at returns@fikafemme.co.uk with your order number and reason for return.
• We will provide the return address and instructions.
• Customers are responsible for return shipping unless the item was defective or incorrect.

⚠️ Non-Returnable Items

• Final sale items and visibly worn or damaged pieces cannot be returned.
• Custom or made-to-order garments are non-refundable, unless faulty.

We are committed to delivering quality and satisfaction. If you have any questions, feel free to reach out at support@fika-femme.com — we're here to help.

FikaFEMME Shipping Policy

At FikaFEMME, we are committed to delivering our garments with the same care and precision we put into crafting them. Although we currently do not have a physical store in the UK, we ship directly from our production base in Germany with reliable, tracked delivery.

🚚 Shipping Information (UK Deliveries)

• All orders are shipped from Germany.
• Delivery time: Estimated 3–5 business days
• Shipping cost: FREE for all UK orders — no minimum spend required
• Orders are shipped with tracked and insured international couriers (e.g., DHL, UPS)

📦 Packaging

• Each item is carefully folded and packaged in sustainable, recyclable, and branded materials
• Our packaging reflects the minimal, luxurious identity of FikaFEMME while reducing environmental impact

🔄 Processing Time

• Orders are prepared and dispatched within 1–2 business days after purchase
• A tracking number will be sent to your email once your order is shipped

❗ Important Notes

• Please double-check your delivery information before placing your order
• We are not responsible for delays caused by external courier services, customs, or weather conditions
• If a parcel is returned due to incorrect address details, reshipment fees may apply

If you have questions or special delivery requests, contact us at support@fika-femme.com — we're here to help make your experience seamless.